Bell and Buchanan said they love working for a company that has their customers top of mind. Every decision and product launch is made to benefit the restaurants, whether that’s helping them increase revenue, tips, or even table turn-times. It’s all in an effort to help and impact the restaurant community.”Īnd that’s the overarching mission of Toast. “On top of that, our teams have built a solid and reliable payment stack. “We’re testing and launching so many products,” Buchanan said. Many view it as a software POS system company - but it’s so much more. Since then, Bell has gotten to work on a multitude of projects, some of which are on the fintech side of the business. It says they’re open to hiring good people, regardless of the prestige of your educational background.” “The fact that Toast paid attention tells me a lot about the company. There’s so many people applying,” Bell said. “The hardest part about getting your first programming job is just getting someone to pay attention to your resume. He had applied for more than a hundred software engineering jobs, and Toast was one of the few that responded. He was hired in December 2020 after completing a programming bootcamp at The Recurse Center. Their engineering teams eagerly welcome new teammates with non-traditional backgrounds and set them for success through a thorough onboarding and enablement program, dedicated mentorship, and the opportunity to make a real difference through their work.Ĭharles Bell is a perfect example of how joining a coding bootcamp can jumpstart a successful career in software engineering at Toast. It can be difficult to pivot into the field of engineering, but Toast knows that with an appetite for learning and the right tools and resources, people can successfully make the switch. One way that Toast does this is through their partnerships with various coding bootcamps. Toast hires people at all different stages of their professional journeys: whether you’re just starting your career, returning to the workforce after a break, completely pivoting to a new field, or looking for change that allows you to make a more meaningful impact on your local community. Toast values the uniqueness each employee brings to the table, and knows that diverse experiences and backgrounds enrich the products and services they offer customers. About two-thirds of Toast employees have past restaurant experience, but it’s not a prerequisite for joining the team. Having service industry experience has allowed her to better empathize with the challenges that restaurant workers and owners face. “I’m waiting tables, and the POS system crashes in the middle of a rush,” Buchanan, the director of payments and pricing, said. This wasn’t a sales meeting - Chang wanted a job. “I saw that there was a position opening up for an implementation engineer at Toast.” “So, what can I do to help you?” John finally asked. How much easier could a sale get? The pair met up at a local coffee shop, and John went right into his sales pitch explaining the benefits of Toast. The GM of a restaurant was reaching out to him. The next day, he cold-messaged the local Toast sales manager, John, who had sold the software to his friend. “It was like Toast was reading my mind as a restaurant operator,” Chang said. Every complaint he’d ever had about handheld POS systems was solved by the software in a simple and straightforward way. Chang experimented with it and was blown away. They were using Toast, a cloud-based POS restaurant software. One day in 2017, Chang attended the soft opening of a friend’s new restaurant. Others, like Chang’s current spot, used a legacy handheld point of sale (POS) system that was difficult to program, especially in non-English languages like Mandarin. Some restaurants where he’d worked still relied on a pen and pad to help them run operations. Much of the service industry’s pain points surrounded technology, or more precisely, the lack thereof. Over the years, he’d grown familiar with the challenges the industry faced. It was Chang’s latest stop in a 20-year career that had been spent in the service industry, from dishwasher to busboy, server to sous chef. The Toast sales manager who met with Howard Chang in 2017 thought he was about to make an easy sale.Īt the time, Chang was the general manager of a farm-to-table Chinese restaurant in Austin, Texas.
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